Frequently Asked Questions

How can I place a surprise order?

You can place a surprise order by visiting www.surprisewithlove.com and selecting any of our available products in the store.

Can I decide when the delivery is to be made?

Yes, as long as the order is made one day before delivery you can choose between the morning or afternoon hours (7 am – 7 pm). You can also schedule surprise delivery with a maximum grace period of 30 days. On US holidays and Sundays we do not offer  deliveries.

In case there is no one available to receive at the surprise gift at the time of delivery, what happens?

If no one receives the order at the address indicated, Surprise with Love will proceed to leave it at the door of the same address, and the client will be informed immediately by telephone.

How can I contact surprisewithlove.com?

You can communicate through the email info@surprisewithlove.com also by phone at 4079128092 or through our online chat on the website.

Can payments be made in cash?

No, the purchase of our products can only be done through the virtual store.

How do I know the status of my order?

You can communicate at any time to our email info@surprisewithlove.com also by phone at 4079128092 or through our online chat on the website where any of our agents can provide information about your order.

How much does it cost to send a surprise gift?

The delivery of a surprise gift costs between $ 5 and $ 20 these prices depend on the distance of the delivery to the destination, to know exactly the price of the shipment you can indicate in the virtual store the postal code of the delivery.

What forms of payment are available in the virtual store?

You can make the payment on the website with any debit or credit card.

Can I delete my personal data from the website at any time?

Yes, you can delete your personal data by sending this request to the email info@surprisewithlove.com

Can I change the time / date of my order?

You can communicate at any time to our email info@surprisewithlove.com also by phone at 4079128092 or through our online chat on the website where any of our agents can provide information about your order.

Create your account and make any Purchase in our store
+ +